The first offset mortgage lenders in the UK were First Active with a simple offset mortgage and Virgin, with an offset product that has since come to be known as a current account mortgage. Since these initial offerings in the late 1990s, more and more offset mortgage providers have entered the market and there are numerous UK lenders offering offset, the most unique of all mortgages. But which ones are best? How do you know that the lender you are borrowing with is up to scratch?
The first port of call should be the Internet. There is a wealth of information out there about offset mortgage products and offset mortgage lenders. You can find chat rooms, forum boards, consumer web sites and archives of old newspaper reports into the mortgage industry. None of this should make your decision for you, but it can certainly help you get an understanding of which offset mortgage lenders are out there, what they can offer you and which ones have the best reputation.
You could also ask the offset mortgage lenders themselves. Call them, or go into one of their branches, and ask them as many questions as you can about their offset deals. Ask probing questions and look at their literature, even enquire about other products they offer, such as bank accounts and credit cards. Again, this should not make your decision for you regarding what offset mortgage lenders you should opt for, but it helps.
It is also worth asking friends and family who they have borrowed with – some may even have an offset and will be able to tell you about their offset mortgage lenders. Real testimony from people who have had experience with a lender is some of the best advice you can get, because your friends and family will tell you exactly how they treat their customers. They can tell you how their customer service is, how flexible they are and how co-operative their offset mortgage lenders have been with them.
After you arm yourself with as much information you can glean from the UK’s offset mortgage lenders, go to a mortgage adviser. They will be able to help you sort out what’s true and what’s false, who’s hot and who’s not. They will be able to give you testimony from past cases and they will be able to tell you how an institution does business. A good, professional mortgage adviser will know all the offset mortgage lenders inside out and their opinion will always be an honest one. If they endorse a lender, it’s not because of money and it is not because of favouritism – by law a mortgage adviser must tell you the truth and treat you as fairly as they possibly can.
